The Board of Water Commissioners have set the FY2016 water rates.   The new rate schedule is available online and includes an 18% increase in the water rate.

Two sources of information are used to determine the water rates.  The first is the Water Department's FY2016 budget that was approved by Town Meeting in May 2015.  The second part is how much water we expect to sell in the coming year.  The sales forecast is a conservative estimate because any revenue shortfalls must be covered by tax revenue.  We look at recent production data and develop an estimate of the minimum amount of water that will be consumed during the fiscal year and adjust the rates to generate the revenue needed to fund the budget.

This year's rate increase is largely driven by the increase in the Water Department's reserve fund.  This part of the budget was increased in preparation for capital projects and associated long-term bond payments.  Rather than having variable and sometimes extremely large rate increases as the projects progress, the Water Commissioners have elected to have smaller, regular rate increases to smooth out the effects of the projects and make the increases more predictable.  It is anticipated that water rates will increase by 20% each year over the next several years.

Manganese Advisory

The Water Department issued a manganese advisory on November 1, 2013.  Monthly test results are available our water quality site.

The Perkins Row well exceeded MassDEP's limit of 0.3 milligrams per Liter during the summer of 2016.  Both water sources are now below State manganese limit.  The advisory will remain in place until the treatment plant is built and in operation.

Water Treatment Plant Information

A Special Town Meeting held on June 20, 2017 approved $10.4 million for the construction of a water treatment facility.  Construction is underway and we expect the plant to open in early 2019.  Click here for more information.

Pay your water bill online

81009 83017 0Please visit the Unibank site to pay your water or tax bills online.


Water Department

279 Boston Street

Topsfield, MA 01983


978.887.1543 (Fax)

911 -  After Hours Emergency

Hours: Monday-Friday 7 AM to 3:30 PM

Highway Department

279 Boston Street

Topsfield, MA 01983


978.887.1543 (Fax)

Hours: Monday-Friday 7 AM to 3 PM