If your bill is not paid by the due date then a notice will be sent to you concerning the late payment. Your balance may be subject to a late fee. If your bill is not paid within 30 days after the due date then a second notice will be mailed to you. You may be subject to another late fee and your water service may be terminated if the bill is not paid within ten business days.

Unpaid bills represent a lien on your property by the Town of Topsfield pursuant to the Massachusetts General Law GLC 40, Section 42A-42F.

If you believe your bill is inaccurate you should write to the Water Department within 30 days of the date of the bill and explain the amount you believe is in error and the reason you believe the error has occured. We will investigate all disputes in a timely manner and inform you of the results.