Pay your water bill online

81009 83017 0Please visit the Unibank site to pay your water or tax bills online.

Water Treatment Plant Information

Town Meeting, held on May 6, 2014, approved funding for the design of a water treatment plant.  

We have hired an Owner's Project Manager and Designer.  Design work is now underway.  A more detailed status report is available online.

Water Dept. Twitter Feed

TopsfieldWater Working to repair a main break on River Rd. near Prospect St. Water off to Prospect St. and River Rd. (#68 to Fox Run).
TopsfieldWater A drinking water advisory notice issued concerning manganese levels in one of our sources. Notice located at: https://t.co/oyHsiDgGby
TopsfieldWater Perkins Row produces about 20% of our water which is why manganese levels in system remain relatively low. August results expected soon.
TopsfieldWater Manganese level at our Perkins Row source tested over state limit of 300 ppb. Results at https://t.co/wET2d2EaBB.
TopsfieldWater House fire on Kinsman Lane. Water will likely be discolored in town due to firefighting operations. https://t.co/e0sY5uMxYB
TopsfieldWater Any rain is good rain but today's will do little to reverse the drought. Please continue to conserve water and follow water restrictions.
TopsfieldWater High water use coupled with drought is making it harder to maintain water quality. Please conserve water or quality will deteriorate.
TopsfieldWater Still very dry, please conserve water. Ten more water restriction violation notices being mailed today, including one fine.
TopsfieldWater Main supply wells at lowest level for this time of year based on 13 years of record. Lots of summer weather left so please conserve water.
TopsfieldWater Ipswich River flow hit new low, 3.8 cubic feet per second. Previous low 6.9 cfs (1957), median flow 39 cfs based on 86 years of record.

Highway Dept. Twitter Feed

topsfieldDPW Pole down Perkins Row at Perkins Lane. Please avoid area. @Topsfieldfire
20hreplyretweetfavorite
topsfieldDPW @7News Power restored via alternate source. Fire extinguished. National Grid making repairs to damaged power lines.
topsfieldDPW Power restored to town via alternate feed. @Topsfieldfire still on scene
topsfieldDPW @topsfieldDPW 23000 volt power line. Waiting for de-energizing by National Grid before fire can be put out @Topsfieldfire
topsfieldDPW Town wide power outage due to wires down and truck fire off Bare Hill road https://t.co/oHEgtyJ7b6
topsfieldDPW @WesternMEwx....not good at all.
topsfieldDPW Water Main break Prospect Street at River Road. Please avoid the area.
topsfieldDPW @ericfisher @DanielleWBZ4 ..a paltry .28" so far today. Amazing how the shower intensity decreases near the driest areas. Coincidence?
topsfieldDPW @MaineTurnpike The tweet was an actual report. All clear as of 1020.

Water

Main Break 9/19/2016 - River Road

The water main on River Road near the Prospect Street intersection broke at 3:00 PM on September 19th.  River Road from Prospect Street to the #68 will be without water service until the main is repaired.  Some customers will have discolored water as a result of the main break.  Do not drink the discolored water (Manganese Advisory) and do not use any hot water until the cold water clears.

Single Family Residence Water Use Comparison

One of the common questions we receive is "How does my water use compare to the average home?".  Answering the question is not easy because volumes used by single family homes can vary over a wide range and depend on the number of occupants, water use habits, irrigation habits, etc. We analyzed the monthly water use records for the past 5 years for 1,582 single family home connected to our water system. The following table displays the results and attempts to give an idea of how water is used in the Town.

   Single Family Home

 Monthly Water Use in Average Gallons Per Day

 Percentile  Jan Feb  Mar  Apr May Jun July Aug Sep Oct Nov Dec
Maximum   1,049  1,450  3,633 2,522 3,565 4,470 7,979 5,686 7,787 3,503 1,644 1,894
95%  269  256  259  306 383 640 630 526 413 315 271 265
80% 185 177 175 199 240 302 287 246 220 203 190 187
Median 128 121 123 137 149 169 164 148 141 134 130 131
20% 81 76 76 88 97 104 101 94 89 87 83 84
5% 45 40 37 49 54 56 54 47 49 49 45 48

Main Break 6/16/2016 - River Road

The water main on River Road near the Prospect Street intersection broke at 4:30 AM on June 16th.  River Road from Prospect Street to the #68 will be without water service until the main is repaired.  Some customers will have discolored water as a result of the main break.  Do not drink the discolored water (Manganese Advisory) and do not use any hot water until the cold water clears.

Main Break 6/15/2016 - Ross Road

The water main on Ross Road near the River Road intersection broke at 4:20 PM on June 15th.  River Road from Washington Street to the Town Line, Brook Road, Ross Road and Williams Road will be without water service until the main is repaired.  Water service should over night.  Some customers will have discolored water as a result of the main break.  Do not drink the discolored water (Manganese Advisory) and do not use any hot water until the cold water clears.

Subcategories

  • Water Commissioners
    Article Count:
    1
  • Billing

    The Water Department bills for water usage and other fees based on rates set by the Board of Water Commissioners. A rate hearing is usually held in the spring and is advertised in local papers. Click here for a listing of our current rates and charges. The revenue generated funds the Department's activities and capital improvements. We operate on an enterprise accounting system that keeps our funds completely separate from other Town departments.

    Article Count:
    3
  • Cross Connection Control Program (Backflow)

    Welcome to our cross connection section. These connections are a specific class of connections to the distribution system that pose or could pose a health risk. Some of the more common cross connections in Topsfield include:

    • Filling a swimming pool with a garden hose while the end of the hose is below the flood rim of the pool.
    • Certain types of fire suppression systems.
    • Chemical mixing tanks.
    • Certain types of heating, ventilation and cooling systems.

    Cross connections are pathways that could introduce contamination to the water distribution system under certain hydraulic conditions. We are required by the Massachusetts Department of Environmental Protection to run a Cross Connection Control Program to make sure these connections are properly protected by a backflow prevention device or eliminated. Some devices require annual or semi-annual testing based on the degree of hazard and we are required to make sure tests are done according to MassDEP's schedule.

    Article Count:
    4
  • Projects
    Article Count:
    9
    • Capital Projects & Planning
      Article Count:
      7
    • Hydrant Flushing

      Hydrants are flushed twice a year.  The spring flushing program typically begins in April and the fall program begins in October.  Each round takes approximately five weeks.

      Article Count:
      2
  • Water Resources Management
    Article Count:
    8
    • MassDEP Regulations

      The Water Management Act gives the Massachusetts Department of Environmental Protection the authority to regulate ground water and surface water withdrawals in excess of 0.100 million gallons per day (MGD). The Water Management Act was enacted during the 1980's and there were quite a few water suppliers that fell under the new regulations. The regulations created what is refered to as a "registration" volume which is the amount of water historically withdrawn by the supplier at the time DEP's regulation took affect. Some suppliers have filed for water management permits to allow withdrawals in excess of the registration volume. The Town of Topsfield currently has a registration volume of 0.430 MGD and a permitted volume of 0.170 MGD.

      Article Count:
      2
    • Unaccounted For Water
      Article Count:
      3
    • Outdoor Water Use Restrictions
      Article Count:
      2
  • Water Quality
    Article Count:
    9
  • Water Rates
    Article Count:
    2
  • Water Department Rules & Regulations
    Article Count:
    3
  • Finances

    This section contains information about the Water Department finances.

    Article Count:
    1

Water Department

279 Boston Street

Topsfield, MA 01983

978.887.1517

978.887.1543 (Fax)

911 -  After Hours Emergency

Hours: Monday-Friday 7 AM to 3:30 PM

Highway Department

279 Boston Street

Topsfield, MA 01983

978.887.1542

978.887.1543 (Fax)

Hours: Monday-Friday 7 AM to 3 PM