Water

One of the common questions we receive is "How does my water use compare to the average home?".  Answering the question is not easy because volumes used by single family homes can vary over a wide range and depend on the number of occupants, water use habits, irrigation habits, etc. We analyzed the monthly water use records for the past 5 years for 1,582 single family home connected to our water system. The following table displays the results and attempts to give an idea of how water is used in the Town.

   Single Family Home

 Monthly Water Use in Average Gallons Per Day

 Percentile  Jan Feb  Mar  Apr May Jun July Aug Sep Oct Nov Dec
Maximum   1,049  1,450  3,633 2,522 3,565 4,470 7,979 5,686 7,787 3,503 1,644 1,894
95%  269  256  259  306 383 640 630 526 413 315 271 265
80% 185 177 175 199 240 302 287 246 220 203 190 187
Median 128 121 123 137 149 169 164 148 141 134 130 131
20% 81 76 76 88 97 104 101 94 89 87 83 84
5% 45 40 37 49 54 56 54 47 49 49 45 48

The water main on Ross Road near the River Road intersection broke at 4:20 PM on June 15th.  River Road from Washington Street to the Town Line, Brook Road, Ross Road and Williams Road will be without water service until the main is repaired.  Water service should over night.  Some customers will have discolored water as a result of the main break.  Do not drink the discolored water (Manganese Advisory) and do not use any hot water until the cold water clears.

The water main on River Road near the Prospect Street intersection broke at 4:30 AM on June 16th.  River Road from Prospect Street to the #68 will be without water service until the main is repaired.  Some customers will have discolored water as a result of the main break.  Do not drink the discolored water (Manganese Advisory) and do not use any hot water until the cold water clears.

Subcategories

The Water Department bills for water usage and other fees based on rates set by the Board of Water Commissioners. A rate hearing is usually held in the spring and is advertised in local papers. Click here for a listing of our current rates and charges. The revenue generated funds the Department's activities and capital improvements. We operate on an enterprise accounting system that keeps our funds completely separate from other Town departments.

Welcome to our cross connection section. These connections are a specific class of connections to the distribution system that pose or could pose a health risk. Some of the more common cross connections in Topsfield include:

  • Filling a swimming pool with a garden hose while the end of the hose is below the flood rim of the pool.
  • Certain types of fire suppression systems.
  • Chemical mixing tanks.
  • Certain types of heating, ventilation and cooling systems.

Cross connections are pathways that could introduce contamination to the water distribution system under certain hydraulic conditions. We are required by the Massachusetts Department of Environmental Protection to run a Cross Connection Control Program to make sure these connections are properly protected by a backflow prevention device or eliminated. Some devices require annual or semi-annual testing based on the degree of hazard and we are required to make sure tests are done according to MassDEP's schedule.

Hydrants are flushed twice a year.  The spring flushing program typically begins in April and the fall program begins in October.  Each round takes approximately five weeks.

The Water Management Act gives the Massachusetts Department of Environmental Protection the authority to regulate ground water and surface water withdrawals in excess of 0.100 million gallons per day (MGD). The Water Management Act was enacted during the 1980's and there were quite a few water suppliers that fell under the new regulations. The regulations created what is refered to as a "registration" volume which is the amount of water historically withdrawn by the supplier at the time DEP's regulation took affect. Some suppliers have filed for water management permits to allow withdrawals in excess of the registration volume. The Town of Topsfield currently has a registration volume of 0.430 MGD and a permitted volume of 0.170 MGD.

This portion of the website contains information concerning manganese contamination of our source water.

This section contains information about the Water Department finances.

Manganese Advisory

The Water Department issued a manganese advisory on November 1, 2013.  Monthly test results are available on this site as well as our water quality site.

Water Treatment Plant Information

Town Meeting, held on May 6, 2014, approved funding for the design of a water treatment plant.  

We have hired an Owner's Project Manager and Designer.  Design work is now underway.  A more detailed status report is available online.

Spring Hydrant Flushing

Flushing is scheduled to start on April 13th.  Click here to view the schedule.

Pay your water bill online

81009 83017 0Please visit the Unibank site to pay your water or tax bills online.

Water Dept. Twitter Feed

TopsfieldWater Outdoor water restrictions removed due to onset of winter. Please continue to conserve water indoors.
TopsfieldWater Fire flow test scheduled for 12/7 at 10PM, 470 Boston Street. More information available at https://t.co/7Lwa2Gkm5P
TopsfieldWater October manganese test results are in. Results available at https://t.co/tnFuVHlZTe.
TopsfieldWater Water main break on River Road, # 82.
TopsfieldWater Water main break on River Road between Fox Run and Prospect Street.
TopsfieldWater Taking manganese samples today. Perkins Row will run for a couple of hours.
TopsfieldWater Flushing Andrews Farm connection week of 10/17. Customers on/off Lockwood Ln may get discolored water. More info: https://t.co/ESZPlVw0Qo
TopsfieldWater Added more info to water quality website, https://t.co/tnFuVHlZTe, including recent manganese result table and water source pump totals.
TopsfieldWater Comprehensive list of water testing results now available online at https://t.co/BCJjIryseM
TopsfieldWater Posted manganese results for September - https://t.co/ESZPlVeprO. Perkins Row still elevated, only running once per month for sampling.

Highway Dept. Twitter Feed

topsfieldDPW @KateMerrill @chrisWBZ @DanielleWBZ4 our contribution to the Massachusetts stats...#hotwings https://t.co/2XYBWkhQEk
topsfieldDPW @ericfisher awesome! Congrats!
topsfieldDPW @davidwade Jack Chase, Shelby Scott, Don Kent, Bruce Schwoegler, Tony Pepper, Tom Ellis, Liz Walker, Charlie Austin, John Henning and Jack!
topsfieldDPW @ericfisher outstanding interview on BSR this morning Eric! @985TheSportsHub #wbzweather
topsfieldDPW Topsfield snow parking ban is in effect for this storm. On street parking is prohibited. Vehicles subject to ticket and towing. @salemnews
topsfieldDPW @PaulaEbbenWBZ @BarryWBZ ...some of us have tuned in for ALL of those 39 years. #legendindeed
topsfieldDPW @chrisWBZ @cbsboston @KateMerrill welcome back Kate...looks like you are well rested and ready for 2017!
topsfieldDPW @MattNBCBoston @nbcboston liking what we see so far Matt. Keep up the great work. Just a touch of black ice up this way this morning...
topsfieldDPW @WesternMEwx The message regarding generators cannot be over stated, Mike, especially with so many without power.

Water Department

279 Boston Street

Topsfield, MA 01983

978.887.1517

978.887.1543 (Fax)

911 -  After Hours Emergency

Hours: Monday-Friday 7 AM to 3:30 PM

Highway Department

279 Boston Street

Topsfield, MA 01983

978.887.1542

978.887.1543 (Fax)

Hours: Monday-Friday 7 AM to 3 PM