We are assigning new account numbers to most our water customers in anticipation of the Unibank online payment system going live.  Many of the old numbers are numerically coded versions of the service address that made manual bookkeeping easier but were never intended for use on the Internet.  The new numbers were assigned using a random number generator and should be much harder to guess.  The new numbers will be in use starting with the December 15, 2010 billing.

Beginning in July 2008, the majority of our customers are billed on a quarterly basis. One third of our customers are billed each month to distribute the workload and cash flow as evenly as possible over the year. Each quarter contains 3 billing cycles. Cycle #1 customers are billed during the first month of the quarter - January, April, July and October. Cycle #2 customers are billed in February, May, August and November. Cycle #3 customers are billed in March, June, September and December.

We are happy to bill customers monthly if they wish.  This is a popular option for some residents that participated in the monthly billing pilot study and with customers that want to monitor their water use and related expenses at a finer scale.