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Service Interruptions

This section contains information about scheduled and emergency water service interruptions.  Notices are distributed to customers prior to scheduled work but there are occasional main breaks and other emergency situations that require us to discontinue water service without notice.

Water Main Break December 15th

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A water main at 82 River Road broke at approximately 4:00 PM on December 15, 2011.  Water service on River Road from #68 to Prospect Street has been turned off so the main can be repaired.

Customers throughout the system are likely to see discolored water due to the rapid flow of water when the break occurred. Delay any unnecessary clothes washing until the system has stabilized.  Run an outside faucet or a bathtub (cold) and the water should clear up.  We don not recommend us the water for drinking or cooking while the it is discolored.  Also, please do not use any hot water until the cold water is clear to avoid collecting the sediment in your hot water tank.

Please subscribe to our email list if you would like to receive notifications such as this via email: http://groups.google.com/group/topsfieldpublicworks

6:30 PM Update: The crew has located the break and is preparing to cut the pipe.

8:30 PM Update: The pipe is repaired and being backfilled.

10:00 PM Update: Water service has been restored and the road is open.

Last Updated on Monday, 19 December 2011 12:18

Water Main Break October 25th

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A water main near the intersection of Washington Street and Kinsman Lane broke at approximately 11:15 PM on October 25, 2011.  Water service on Washington Street from #99 to Boxford Road and Meadowview Road has been turned off so the main can be repaired.

Customers throughout the system are likely to see discolored water due to the rapid flow of water when the break occurred. Delay any unnecessary clothes washing until the system has stabilized.  Run an outside faucet or a bathtub (cold) and the water should clear up.  We don not recommend us the water for drinking or cooking while the it is discolored.  Also, please do not use any hot water until the cold water is clear to avoid collecting the sediment in your hot water tank.

Please subscribe to our email list if you would like to receive notifications such as this via email: http://groups.google.com/group/topsfieldpublicworks

Hydrant flushing for 10/26 has been cancelled.

7:00 AM Update: Water service to Kinsman Lane from Washington Street to #29 was turned off to repair the break.  Water to all homes was restored by 5:30 AM.

Last Updated on Friday, 28 October 2011 09:10

Water Main Break October 13th

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A water main at 136 Washington Street broke this afternoon around 2:30 PM.  Water service to Washington Street from Boxford Road to just beyond Brook Road, Lockwood Lane, Cleary Lane, Millbrook Lane, Silverbrook Lane, Boxford Road, Surrey Lane, Pine Ridge, Heritage Lane, Forrest Road and Fuller Farms Road.

Customers throughout the system are likely to see discolored water due to the rapid flow of water when the break occurred. Delay any unnecessary clothes washing until the system has stabilized.  Run an outside faucet or a bathtub (cold) and the water should clear up.  We don't recommend us the water for drinking or cooking while the it is discolored.  Also, please do not use any hot water until the cold water is clear to avoid collecting the sediment in your hot water tank.

Please subscribe to our email list if you would like to receive notifications such as this via email: http://groups.google.com/group/topsfieldpublicworks

Hydrant flushing for 10/13 has been cancelled.

7:00PM Update: The pipe repair is complete and partially backfilled.  Water service is being restored to Washington Street, Brook Road, Forrest Road, Boxford Road, Surrey Lane, Heritage Lane, Fuller Farms Road and Pine Ridge Road.  Once the repair is pressure tested and the previous streets are flushed, water service will be restored to Lockwood Lane, Cleary Lane, Millbrook Lane and Silverbrook Lane.

10/14 Update: The repair was completed and water service restored to all customers last night.

Last Updated on Sunday, 16 October 2011 15:37

Water Main Break September 12th

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A water main at the intersection of River Road and Prospect Street broke this morning at 6:45 AM.  Water service to most of Prospect Street and part of River Road will remain off until the pipe is repaired.

Customers throughout the system are likely to see discolored water due to the rapid flow of water when the break occurred. Delay any unnecessary clothes washing until the system has stabilized whichshould be sometime this afternoon. Run an outside faucet or a bathtub (cold) for 10-15 minutes and the water should clear up.

Please subscribe to our email list if you would like to receive notifications such as this via email: http://groups.google.com/group/topsfieldpublicworks

2:20 PM Update: The break is in a poor location we need to replace a gate valve and 45 degree bend located underneath 2 water service lines.  We are also receiving reports of discolored water throughout the system.

Last Updated on Tuesday, 13 September 2011 05:43

Water Main Break May 18th

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The water main in front of 104 Main Street broke this afternoon.   Water service to Main Street from Washington Street to Ipswich Road was turned off and will remain off until the pipe is repaired.

Customers throughout the system are likely to see discolored water due to the rapid flow of water when the break occurred. Delay any unnecessary clothes washing until the system has stabilized which should be sometime this afternoon. Run an outside faucet or a bathtub (cold) for 10-15 minutes and the water should clear up.

Last Updated on Monday, 23 May 2011 06:36

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